Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed with Your Christmas Warehouse.

By placing an order, you agree to this Policy in conjunction with our Terms & Conditions and Refund and Returns Policy. For preorder-specific shipments, please also refer to our Preorder Policy.

1. Order Processing

We aim to process orders within the timeframe specified at checkout or in product descriptions. During peak periods (including the Christmas season), processing times may be extended without notice.

2. Delivery Timeframes

Delivery timeframes provided at checkout or by carriers are estimates only. We are not responsible for delays caused by carriers, customs, weather events, high seasonal volumes or other factors outside our control.

Shipping delays do not provide grounds for change-of-mind refunds. For refund eligibility in limited cases, please refer to our Refund and Returns Policy.

3. Shipping Methods and Carriers

We use a range of carriers and shipping methods, selected at our discretion to ensure cost-effective and reliable delivery.

4. Tracking

Where available, tracking details will be provided automatically by email or via your account. We do not provide manual tracking updates beyond what is supplied by the carrier.

5. Customer Responsibilities

You are responsible for ensuring:

• All delivery details entered at checkout are complete and accurate
• Someone is available to receive the parcel where required
• Safe and suitable delivery conditions exist at the delivery address

We are not liable for parcels delivered to incorrect or incomplete addresses provided by you.

6. Authority to Leave (ATL)

If you request or select Authority to Leave, or the carrier deems it safe to leave the parcel, the parcel will be considered delivered once scanned as delivered. Risk passes to you at that point and we are not liable for loss, theft or damage after delivery.

7. Lost, Stolen or Missing Parcels

If tracking shows a parcel as delivered but you have not received it, you must follow the carrier enquiry process. We may assist at our discretion but are not obliged to provide a refund or replacement where the parcel is marked as delivered.

8. Damaged Parcels on Delivery

If your product arrives damaged during delivery, you must notify us within 7 days of delivery and provide photos and reasonable evidence of the damage. Further details, including conditions for repair, replacement or refund, are outlined in our Refund and Returns Policy.

9. International Shipping

Where international shipping is offered, additional customs duties, taxes or import charges may apply in the destination country. These are your responsibility unless otherwise stated.

10. Contact

For questions relating to shipping and delivery, please contact us at info@yourchristmaswarehouse.com.au.