Privacy Policy
This Privacy Policy applies to Your Christmas Warehouse (“we”, “us”, “our”) and governs how we collect, use, disclose and protect your personal information.
By using our website or providing your personal information, you consent to this Privacy Policy, our Terms & Conditions and our Cookie Policy.
1. Information We Collect
We collect personal information necessary to operate our business efficiently, including but not limited to:
- Name and contact details (such as email address, phone number and postal address)
- Account and order information
- Payment and billing information (processed via secure third-party gateways)
- Website usage data, IP address, device information and analytics data
- Communications you send to us, including enquiries and order-related messages
2. How We Use Your Information
We use your personal information to:
- Process, fulfil and deliver your orders
- Manage your account and customer history
- Provide customer service where required
- Improve our website, products and services
- Conduct marketing, offers and promotions (where permitted by law)
- Comply with legal, regulatory and tax obligations
3. Disclosure of Personal Information
We may disclose your information to third parties where reasonably necessary for business operations, including:
- Payment processors and financial institutions
- IT service providers, hosting and platform providers
- Delivery and logistics partners
- Marketing and analytics providers
- Professional advisers and regulatory authorities where required by law
We do not sell your personal information.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to support site functionality, improve performance, and understand user behaviour. This may include tools such as analytics tags and advertising pixels.
For further information about our use of cookies, please refer to our Cookie Policy.
6. Access and Correction
You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate, out of date, incomplete or misleading. To do so, please contact us using the details in the “Contact Us” section below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect from the date they are published on our website. Continued use of our website after changes are posted constitutes acceptance of the revised Policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@yourchristmaswarehouse.com.au
Phone: 1300 094 599
For information about returns, refunds and faulty products, please see our Refund and Returns Policy, and for shipping timeframes and conditions, please see our Shipping & Delivery Policy.